Terms of sale and licence

Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Österreich. Email hello@npaural.com, telephone +43 677 61446810. GISA 40014210. Full details, including the trade authority, are in the Impressum.

A licence to use one plugin. Not the software itself, and not any right in its source: you get a permanent, non-exclusive right to install and use that plugin, and the copyright stays with Noah Pfister.

• The licence is perpetual. It does not expire, does not renew, and is not a subscription. There is nothing to cancel.
• It covers every machine you use personally — studio, laptop, a rebuilt machine after a disk failure. There is no seat count and no activation limit.
• Formats: VST3, CLAP, AU, LV2, Standalone. macOS (Apple Silicon and Intel), Windows 64-bit
• It is tied to the email address you buy with. That address is inside the signed licence and the plugin reads it, so it is worth using one you keep.

You may transfer a licence to somebody else, once, as a whole — you stop using it, they take it over. Write to hello@npaural.com and it gets moved to their address. What you may not do is give out copies of your licence while continuing to use it, publish the licence text, or bundle the plugin into something you distribute.

Prices are shown on each plugin page and are final prices: any applicable taxes and charges are included, and there are no delivery costs, because everything here is a download. Payment is in euro.

Card and wallet payments are processed by Stripe. We never see or store your card details. If a plugin is listed at €0 during early access, no payment is taken and no payment details are asked for.

Putting a plugin in front of you on this site is an invitation, not an offer. Your order is the offer: you make it by entering your email address, ticking the consent described below, and pressing the button that pays. The contract comes into existence when the payment is confirmed and the licence is issued — normally within seconds.

You then receive an email containing the licence, the price paid, and these terms. That email is the confirmation on a durable medium required by § 7 Abs 3 FAGG. If it does not arrive, check the spam folder and then write to hello@npaural.com — the licence exists either way and is always visible on your account page.

As a consumer you have 14 days to withdraw from a distance contract, without giving any reason (§ 11 FAGG). For digital content that is not delivered on a physical medium, that period starts on the day the contract is concluded (§ 11 Abs 2 Z 3 FAGG).

To withdraw, tell us so — an unambiguous statement is enough. Email hello@npaural.com, or write to Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Österreich. You may use the model form below but you do not have to. Sending the statement before the 14 days are up is enough; it does not have to arrive in time. We refund everything you paid, using the same means of payment, within 14 days of receiving the statement, and we do not charge you for that.

Model withdrawal form (Anhang I Teil B FAGG). Complete and return this only if you wish to withdraw:

To Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Österreich, hello@npaural.com — I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): [plugin licence]. Ordered on (*)/received on (*): [date]. Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is notified on paper). Date. (*) Delete as appropriate.

The part that matters at checkout. A licence is issued the moment you pay. Under § 18 Abs 1 Z 11 FAGG, the withdrawal right for digital content falls away once performance has begun with your express consent and your acknowledgement that this costs you the right. That is exactly what the tick box before the payment button says, and it is not pre-ticked:

Issue my licence immediately. I understand that I lose my 14-day right of withdrawal as soon as it is issued.

Leave it unticked and you keep the full 14 days — write to us and we will issue the licence after the period ends, or refund you if you change your mind inside it. Tick it and the licence arrives immediately and the right is gone. Nothing else on this site removes it.

From 1 October 2026, § 13a FAGG additionally requires an online withdrawal function for contracts concluded through an interface like this one, available throughout any running withdrawal period. Where a withdrawal period is running — that is, where the box above was left unticked — that function will be here. Where the right has already lapsed there is no period for it to run through.

There is a statutory warranty for digital services (§ 4 Abs 1 Z 12b FAGG), it applies in full under the Verbrauchergewährleistungsgesetz, and a consumer cannot sign it away. If the plugin does not do what it is sold as doing, you are entitled to have it put right and, if that fails, to a price reduction or to unwinding the contract (§§ 18–23 VGG). Report a defect to hello@npaural.com with your operating system, host and plugin format, and what happens.

Updates that are needed to keep the plugin conforming to the contract — including keeping it working with current versions of macOS and Windows — are provided free for at least 2 years from purchase, which is the § 7 VGG update duty stated as a floor rather than left to be argued about later. You will be told when one is available; if you do not install it within a reasonable time, we are not liable for a defect that consists only of not having installed it (§ 7 Abs 3 VGG).

Audio software runs inside a host we do not control, on hardware we have never seen. Every plugin can be tried before purchase — the demo is the full plugin and it does not save its state — and trying it in your own project is the only reliable compatibility test.

There is no copy protection in these plugins. No activation, no dongle, no machine fingerprint, no phoning home before the audio starts. An installed plugin works offline, permanently, on every machine you own, and a licence you paste in once stays pasted in.

What the plugin does do, once, on a machine that has internet access, is tell us that a machine is running that licence. It sends two things: the licence id from your licence, and a random identifier the plugin generated for that installation. It does not send your name, your projects, your audio, your hardware, or anything derived from your hardware, and it never blocks or delays audio waiting for an answer. What we record is the day it was first seen and the day it was last seen — days, not times, because per-launch timestamps would be a record of when you work.

That exists for one situation: a licence being handed around. If an implausible number of new machines appears on one licence, you get an email listing them, and 7 days to say which are yours. Machines you confirm keep working permanently. Machines nobody confirms stop working when that deadline passes, and they can be turned back on at any later time from your account page with one click. Machines that have been running the licence since before the notice went out are treated as yours automatically and are never caught by this.

You can switch the reporting off entirely, from your account page, at any time, and the plugin stops sending anything. Switching it off also switches off the protection above, which is the honest consequence of the choice rather than a penalty for it: with nothing being reported, nothing can be detected, and no machine on your licence will ever be stopped. Nothing else about the plugin changes.

We are liable without limit for personal injury, and for damage caused intentionally or by gross negligence. For slight negligence we are liable only for breach of an obligation essential to the contract, and then only for damage typical of this kind of contract and foreseeable at the time it was concluded. Liability under the Produkthaftungsgesetz is unaffected. Nothing here limits liability that Austrian law does not allow to be limited.

Keep backups of your work. A plugin is one component inside a session and no term here changes the ordinary advice about that.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and excluding those conflict-of-law rules that would displace it. If you are a consumer resident in another EU member state, you keep the protection of the mandatory provisions of your own country's law — this choice of law does not take that away, and you can always sue, and can only be sued, at the courts of your place of residence.

Complaints go to hello@npaural.com and are answered by a person. We are not committed to, and not obliged to take part in, proceedings before a consumer arbitration board. The EU online dispute resolution platform closed on 20 July 2025 and there is no longer a link to give you.

Should any provision here be invalid, the rest stands. The Gewerbeordnung 1994 that governs the trade is at ris.bka.gv.at.

A licence you already own is governed by the terms in force when you bought it, full stop. Changes here apply to purchases made after they are published, and the date at the top says when that was.