Terms of sale and licence

Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Austria. Email hello@npaural.com, telephone +43 677 61446810. GISA 40014210. Full details, including the trade authority, are in the Imprint.

A licence to use one plugin. Not the software itself, and not any right in its source: you get a permanent, non-exclusive right to install and use that plugin, and the copyright stays with Noah Pfister.

• The licence is perpetual. It does not expire and is not a subscription.
• It covers every machine you use personally. No seat count, no activation limit.
• Every plugin ships VST3, CLAP and AU. The plugin's own page lists exactly what it ships. Supported systems: macOS (Apple Silicon and Intel), Windows x64, Linux x86_64. The Linux build needs glibc 2.30 or newer, which is any distribution released from 2019 onwards.
• It is tied to the email address you buy with.

You may not give out copies of your licence while continuing to use it, publish the licence text, or bundle the plugin into something you distribute.

Prices are shown on each plugin page and are final prices: any applicable taxes and charges are included, and there are no delivery costs. Payment is in euro.

Card and wallet payments are processed by Stripe.

The free plugins are not sold and these terms do not govern them: they are a direct download, with no payment, no account and no licence key, under the licence inside it.

Accepted: Card, Apple Pay, Google Pay, PayPal, iDEAL, Bancontact, EPS, Revolut Pay. No delivery restrictions.

Your order is the offer: you make it by entering your email address, ticking the consent described below, and pressing the button that pays. The contract comes into existence when the payment is confirmed and the licence is issued — normally within seconds.

You then receive an email containing the licence, the price paid, and these terms. That email is the confirmation of the contract on a durable medium. If it does not arrive, check the spam folder and then write to hello@npaural.com. The licence is always visible on your account page.

This section applies to consumers resident in the European Union, the European Economic Area and the United Kingdom. Your own country's implementation of the same EU law applies where it is more favourable to you. Outside that area there is no statutory withdrawal right and none is granted here.

As a consumer you have 14 days to withdraw from a distance contract, without giving any reason. For digital content that is not delivered on a physical medium, that period starts on the day the contract is concluded.

To withdraw, tell us so — an unambiguous statement is enough. Email hello@npaural.com, or write to Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Austria. You may use the model form below but you do not have to. Sending the statement before the 14 days are up is enough; it does not have to arrive in time. We refund everything you paid, using the same means of payment, without delay and at the latest within 14 days of receiving the statement, and we do not charge you for that.

A refund ends the licence it paid for — a withdrawal, a refund we give for any other reason, or a chargeback: when the money goes back, every machine that reaches us falls back to demo.

Model withdrawal form. Complete and return this only if you wish to withdraw:

To Noah Pfister, Dr.-Stumpf-Straße 85a/24, 6020 Innsbruck, Austria, hello@npaural.com — I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): [plugin licence]. Ordered on (*)/received on (*): [date]. Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is notified on paper). Date. (*) Delete as appropriate.

A licence is issued the moment you pay. The withdrawal right for digital content falls away once performance has begun with your express consent and your acknowledgement that this costs you the right. The tick box before the payment button, not pre-ticked, reads:

Downloads: Issue my licence immediately. I understand that I lose my 14-day right of withdrawal as soon as it is issued.

Ticking it is a condition of ordering, and there is no delayed-delivery alternative.

The waiver ends the right to withdraw without reason. It does not affect the statutory warranty below, which cannot be excluded.

There is an online withdrawal function on your account page, on every licence where a period is still running and the confirmation of the contract has not gone out, and it sends a dated acknowledgement by email.

There is a statutory warranty for digital content. If the plugin does not do what it is sold as doing, you are entitled to have it put right and, if that fails, to a price reduction or to unwinding the contract. Report a defect to hello@npaural.com with your operating system, host and plugin format, and what happens.

Updates that are needed to keep the plugin conforming to the contract — including keeping it working with current versions of macOS, Windows and Linux — are provided free for at least 2 years from purchase. You will be told when one is available; if you do not install it within a reasonable time, and the installation instructions were not what stopped you, we are not liable for a defect that consists only of not having installed it.

Every plugin sold here can be tried first: the demo is the full plugin and settings are not saved with a project.

A licence is a signed file. The plugin checks the signature on your own machine, so it works offline.

A machine you approve runs the full plugin. So does one that has never reached us: the key is checked on your own machine, and offline it keeps working. Once a machine does reach us without being approved it runs the demo from then on: settings are not saved with a project. Activating from inside the plugin approves that machine as it goes: it shows a code, you sign in and authorise it. Pasting the licence key from your email into the plugin is the other way — it works with no network at all — and then you approve that machine from your account page.

An approval is given once and holds, unless the licence is running on more machines than one person plausibly runs. Above that, approvals expire after 180 days and have to be approved again. We write to you about it — before the deadline where there is time, and on the day it passes — and a machine can be renewed from your account page in its last month. A machine whose approval lapsed runs the demo until you approve it again.

The plugin sends the licence id from your licence, a random identifier it generated for that installation, the plugin version, which plugin it is, and which build it is: macOS, Windows or Linux. The last two are answered with the current build for that system and are not stored. Not your name, your projects, your audio, your hardware, or anything derived from your hardware. It sends that when the plugin starts, at most once a day while the licence is in order, and every fifteen minutes while a machine is in demo. What we keep is the licence id, the install identifier, the version, whether you approved that machine and when, and two days: the day it was first seen and the day it was last seen.

Machines you have not approved are emailed to you as a list.

You can switch the reporting off, and the machine list is yours to edit, on your account page. Machines you have already approved stay approved. Switching it back on takes effect on installs that have not already stopped; a plugin told to stop holds that on its own machine until you bring it back from inside the plugin. Privacy sets out what each direction changes and what is recorded.

There is an optional email about new plugins and updates, a few times a year. It is off unless you tick the box, and the tick is recorded with the date. One click on your account page turns it off again.

Emails about your licence, your machines and updates that keep the plugin working are not affected by this switch.

For slight negligence we are liable only for breach of an obligation essential to the contract, and then only for damage typical of this kind of contract and foreseeable when it was concluded. That limit does not reach personal injury, or damage caused intentionally or by gross negligence. Liability under product liability law is unaffected.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and excluding those conflict-of-law rules that would displace it. If you are a consumer resident in another EU member state, you keep the protection of the mandatory provisions of your own country's law — this choice of law does not take that away, and you can always sue, and can only be sued, at the courts of your place of residence.

Complaints go to hello@npaural.com. A consumer can also take a dispute to the Internet Ombudsstelle, ombudsstelle.at, free of charge.

A licence you already own is governed by the terms in force when you bought it. Changes here apply to purchases made after they are published.